Why is my exchange API key not working?
The most common issues and how to fix them.
- "The exchange rejected the API credentials": on Delta, usually a region mismatch (India vs Global key), a brand-new key (Delta needs ~5 minutes), or the Trading permission not enabled. On CoinDCX, usually the IP binding — the key must be bound to our IP, or bound to nothing at all.
- "Unprotected" banner: no enforcing key is connected — the key was disconnected or is read-only. Reconnect a Trading-scoped, IP-whitelisted key.
- Rules not enforcing: confirm the account shows "Protected" in the header and that the key is allowed to trade and pinned to our IP.
- CoinDCX spot trades missing: expected — we read futures only. Spot is neither enforced nor carried into the tax centre.
- Feed delayed: a brief note that the last known equity is shown; it clears automatically when the feed catches up.
Still stuck? Email support@tradeguardx.com and we'll help you get protected.